Privacy Policy

1. Introduction

Car How Library (CarHowLibrary.com) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our platform, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Account Information:

• Name and email address when you create an account
• Billing information processed securely through Stripe
• Business name and location for Shop Plan subscribers

Usage Information:

• Videos watched and search queries
• Device type, browser, and operating system
• IP address and general location
• Time spent on the platform

Communications:

• Support requests and correspondence
• Feedback and survey responses

3. How We Use Your Information

We use your information to:

• Provide and maintain your subscription access
• Process payments and send billing receipts
• Send important account and service notifications
• Improve platform content and user experience
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for advertising purposes.

4. Payment Information

All payment processing is handled by Stripe, a PCI-compliant payment processor. Car How Library does not store your full credit card number, CVV, or banking information on our servers. For information on how Stripe handles your payment data, please review Stripe's Privacy Policy at stripe.com/privacy.

5. Data Sharing

We may share your information only in the following circumstances:

• With service providers who assist in operating the platform (Stripe, Mux, Supabase) under strict confidentiality agreements
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Car How Library, our users, or the public

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information including SSL encryption, secure password hashing, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong unique password for your account.

7. Data Retention

We retain your account information for as long as your account is active. If you cancel your subscription, we retain your information for 90 days before deletion to allow for account reactivation. You may request immediate deletion of your account data by contacting support@carhowlibrary.com.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of non-essential communications
• Export your account data

To exercise any of these rights, contact us at support@carhowlibrary.com.

9. Cookies

Car How Library uses essential cookies to maintain your login session and platform preferences. We do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings, though this may affect platform functionality.

10. Children's Privacy

Car How Library is intended for professional use by adults 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email at least 30 days before they take effect. Your continued use of the platform after changes take effect constitutes acceptance of the updated policy.

12. Contact

For questions or concerns about this Privacy Policy or your personal data, contact us at:

Email: support@carhowlibrary.com

Website: CarHowLibrary.com